ICHRC CRM — Run Your Whole Service Business in One Platform
ICHRC CRM is an all-in-one business operations platform for UK service businesses and managed
service providers (MSPs). It unifies CRM, sales, quotes, invoicing, payments, projects, timesheets,
HR and a 24/7 IT helpdesk in a single real-time dashboard — so you always know your profit, get paid
faster, and never miss a critical outage.
What you can do with ICHRC CRM
- Executive dashboard: live project margins, overdue receivables, collection efficiency and cash-flow, refreshed in real time.
- Sales & pipeline: lead funnel, conversion rates and a next-best-action view.
- Quotes → invoices → payments: multi-currency, VAT automation, PDF and emailed invoices, and payment reconciliation.
- Projects: live profitability with low-margin alerts.
- Timesheets & workforce: weekly entry, billable tracking and an approval workflow.
- HR & people: holidays, leave and recruitment with applicant tracking.
- IT helpdesk & P1 call-out escalation: automated 24/7 phone escalation that chases on-call engineers until someone acknowledges.
- CMDB: IT asset and configuration database with a secure credential vault.
- Multi-tenant & white-label: run many client organisations with their own branding.
Frequently asked questions
What is ICHRC CRM?
ICHRC CRM is an all-in-one business operations platform that combines CRM, sales, quotes, invoicing,
payments, projects, timesheets, HR and a 24/7 IT helpdesk in a single real-time dashboard, so service
businesses can run their whole operation from one login instead of several separate tools.
Who is ICHRC CRM for?
It is built for UK service businesses, managed service providers (MSPs) and IT/infrastructure operators,
and professional services firms such as consultancies, agencies and engineering companies that bill by
project and time.
Does ICHRC CRM include an IT helpdesk?
Yes. ICHRC CRM includes a helpdesk dashboard and a standout P1 Call Chasing feature that automatically
phones on-call engineers on critical alerts and escalates until someone acknowledges by pressing 1, then
auto-logs the triage on their timesheet.
Can ICHRC CRM handle invoicing and payments?
Yes. It manages the full cash cycle: quotes that convert to invoices, PDF and emailed invoices, VAT
automation (automatically off for international customers), multi-currency with live exchange rates, and
payment tracking with collection metrics.
Is ICHRC CRM multi-tenant or white-label?
Yes. ICHRC CRM is multi-tenant and white-label ready, so you can run multiple client organisations each
with their own branding, currency, timezone and feature toggles.
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